Shipping Policy for TERMINALTREANDS

Effective Date: March 12, 2025

At TERMINALTREANDS, we strive to deliver your luxury handbag purchases in the most efficient and reliable way possible. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website. By placing an order with us, you agree to the terms specified below.

1. Shipping Methods

We offer several shipping options to meet your needs. Shipping fees will be calculated during checkout based on your location and the shipping method you choose. Our available shipping methods include:

  • Standard Shipping: Delivered within 5-7 business days (domestic orders).
  • Expedited Shipping: Delivered within 2-3 business days (domestic orders).
  • International Shipping: Delivered within 7-14 business days (depending on the destination country).

Shipping times are estimates and may vary based on factors such as weather conditions, carrier delays, or customs processing for international orders.

2. Shipping Costs

  • Domestic Orders: Shipping costs will be calculated based on your delivery address and the selected shipping method. Free shipping may be available for certain promotional periods or for orders over a specific value (details provided during checkout).
  • International Orders: Shipping fees for international orders will be calculated at checkout based on the destination country and shipping method. Customs duties, taxes, and import fees are the responsibility of the customer.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days of receiving your order. Processing time may be longer during high-demand periods such as holidays or promotions.
  • You will receive an email confirmation with tracking details once your order has been shipped.

4. Delivery Times

  • Domestic Orders: Delivery typically takes between 5-7 business days for standard shipping and 2-3 business days for expedited shipping, depending on the shipping method and your location.
  • International Orders: International shipments generally arrive within 7-14 business days, depending on the destination country, customs processing, and the shipping method chosen.

Please note that delivery times are estimates and delays may occur due to factors beyond our control, such as weather disruptions, customs delays, or shipping carrier issues.

5. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes tracking information. You can use the tracking number provided to monitor the status of your shipment through the carrier’s website.

6. Address Accuracy

It is important that the shipping address you provide is accurate. Please ensure that all address details, including the postal code, are correct before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

7. International Shipping and Customs

  • Customs Duties and Taxes: For international orders, customs duties, taxes, and import fees are the responsibility of the customer. These charges are determined by the destination country’s customs office and are typically due at the time of delivery. Please contact your local customs office for more information about these fees.
  • Customs Delays: International shipments may be delayed due to customs processing. These delays are beyond our control and can vary depending on the destination country.

8. Shipping Restrictions

We currently ship to most countries worldwide. However, there may be restrictions on shipping to certain regions due to customs regulations or other factors. If we are unable to fulfill your order to your location, we will notify you as soon as possible and issue a full refund.

9. Lost or Damaged Shipments

  • Lost Packages: Once your order is shipped, it becomes the responsibility of the carrier. If your package is lost in transit, please contact us immediately, and we will assist you in filing a claim with the carrier. If a claim is approved, we will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the order. Provide photos of the damage, and we will arrange for a return, exchange, or refund as appropriate.

10. Order Cancellations and Changes

Once an order has been shipped, we cannot cancel or change the delivery details. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to assist you before your order is processed.

11. Customer Support

If you have any questions or need assistance with shipping, please contact our customer support team:

TERMINALTREANDS
3491 Earnhardt Drive, Louisville, Kentucky, United States
Phone: 502-706-5665
Email: info@terminaltrends.xyz
Website: https://terminaltrends.xyz/

Thank you for shopping with TERMINALTREANDS. We are committed to ensuring your satisfaction and making your shopping experience as seamless as possible.